We try to answer the most frequently asked questions on this page, and we will be constantly updating the list. Should you not find what you are looking for on here, let us know!
Please note that the answers provided here are not a legally binding addendum to your rental agreement – we try to provide general information. For specfic questions regarding individual units, contact us directly.
The tenant information form, which is a vital part of your inquiry for any apartment, can be downloaded here
1. Rental Process
Once you have decided on an apartment you would like to see, we ask you to fill out the tenants information form for every person looking to move.
If an apartment is empty, we will arrange a viewing at the earliest convenience. Please understand that we are a small team, so depending on location, we may not be able to show an apartment in the middle of the day. If possible, we arrange viewings for either early in the morning or in the afternoon.
If an apartment is tenanted, we will get in touch with the tenants and arrange for a date that works for all. Please understand that when arranging a viewing we need to take into consideration our tenants´ schedules.
When you have seen an apartment and you would to move ahead, we require your full application. That´s "proof of funds", the tenant information form and your ID. Anything you can provide beyond that, helps. Letters from previous landlords/ladies for example are a great way to improve your chances. More details under 1.3.
With the info provided by you we will contact the owner and propose you as tenant. We do not disclose your private documents to them.
Once the owner has approved of you as tenant, we will proceed by arranging a sign-in date. On that day we will hand you the keys, document the state of the apartment and sign a handover protocol.
The agreed deposit and first rent are to be paid latest by the date of the sign-in date. Please note that we do not hand out keys, unless both transfers have been made. In some cases we allow a cash payment and provide a receipt on the day.
Show us how you are planning on paying for the apartment, ideally that´s a work contract. We appreciate that our tenants come from a variety of different financial backgrounds. So whether you provide us with payslips, bank statements or a guarantor, we can make it work.
The tenant information form can be downloaded on the top of this page.
SCHUFA or previous landlord references are not a requirement, but if you can provide them, that helps.
If you are a couple or you are sharing a flat, communication is key. Should your living situation change, all people on the contract remain responsible until we find a mutual agreement.
We explicitly do not rent out holiday homes, if that is what you are after, unfortunately we cannot help.
Our contracts include a three month cancellation period, should you want to leave earlier.
We operate a fair usage policy for gas/electricity, which is dependant on the heating system in each apartment. We take meter readings on the day of your sign-in and on the day you leave. That way we can calculate your actual usage to the day, and you only pay the excess, should there be any.
As we are not able to pay it, the German state "Rundfunkbeitrag" (a national broadcasting fee of 17,50€ per household and month) must be paid by tenants themselves, and is payable once tenants register the apartment as their principal residence.
All of our propoerties are non-smoking apartments, we ask you to please respect that. If the apartment does smell of smoke after you leave, we will unfortunately have to charge you for the renovation works.
In general, every building has a set of house rules, which always include the quiet times between 10pm and 6am, as well as Sundays and on bank holidays. Most buildings house a wide variety of different tenants, from families to senior citizens to young professionals, so a certain level of common courtesy is expected.
Any holes you might have drilled into the walls during your tenancy must be closed, walls are to be returned to their original white colour, should you have received permission to paint at some point.
If you go to https://service.berlin.de/terminvereinbarung/termin/day/ you can book your appointment in advance, prepare for a bit of waiting time.
You will receive a paper original of your contract, furthermore we upload the contract document to the cloud storage, so all parties involved have a full transparency.
4. Payments and Costs
The deposit is to be paid no later than five days prior to the handover of keys, in order for us to confirm the transfer. Please understand that we cannot hand out keys, unless the full amount has been paid. In some cases, you can bring the amount in cash, and you will receive a written receipt.
Upon check-out we take meter readings to calculate your usage and check the inventory. If the apartment is in good condition, everything is in place and you did not exceed your allowance, we usually transfer the deposit back within a space of one month.