We try to answer the most frequently asked questions on this page, and we will be constantly updating the list. Should you not find what you are looking for on here, let us know! The Tenants Information Form, which is a vital part of your inquiry for any apartment, can be downloaded here
1. Rental Process
Once you have decided on an apartment you would like to see, we ask you to fill out the tenants information form for every person looking to move.
If an apartment is empty, we will show you the apartment at the earliest convenience. Please understand that we are a small team, so depending on location, we usually can´t show an apartment in the middle of the day. If possible, we arrange viewings for either early in the morning or in the afternoon.
If an apartment is currently occupied, we will get in touch with the tenants and arrange for a date that works for all. Please understand, that we need to respect our tenants schedules to a certain extent, as they are doing us a favour in showing the apartment.
Once you have decided that you would like to go ahead, we require the "proof of funds" from you, as well as the tenants information form and your ID. Anything you can provide beyond that, helps. Letters from previous landlords/ladies for example are a great way to improve your chances.
With the documents you provide, we contact the owner of the apartment you selected and propose you as a tenant. We will not disclose personal information with owners, unless you specifically agreee!
If the owner accepts you, we send you bank details for the reservation payment of 200€, which is NOT an extra fee, but a downpayment on your deposit. The moment we receive payment confirmation, the apartment is reserved for you and will be taken off the market. Please note that this reservation payment is non-refundable.
We then discuss how you would like to pay the remaining costs, and then proceed to arrange a date for the check-in.
SCHUFA is not a requirement, but if you can provide it, that helps.
If you are a couple or you are sharing a flat, communication is key. Should your living situation change, all people on the contract remain responsible until we find a mutual agreement.
We explicitly do not rent out holiday homes, if that is what you are after, unfortunately we cannot help.
You have a one month cancellation period, so we need to know your leaving date at least 4 weeks in advance, ideally longer, so we have time to find a new tenant.
We operate a fair usage policy for gas/electricity, which is dependant on the heating system in each apartment. We take meter readings on the day of your sign-in and on the day you leave. That way we can calculate your actual usage to the day, and you only pay the excess, should there be any.
As we are not able to pay it, the German state "Rundfunkbeitrag" (a national broadcasting fee of 17,50€ per household and month) must be paid by tenants themselves, and is payable once tenants register the apartment as their principal residence.
All of our propoerties are non-smoking apartments, we ask you to please respect that. If the apartment does smell of smoke after you leave, we will unfortunately have to charge you for the renovation works.
In general, every building has a set of house rules, which always include the quiet times between 10pm and 6am, as well as Sundays and on bank holidays. Most buildings house a wide variety of different tenants, from families to senior citizens to young professionals, so a certain level of common courtesy is expected.
Any holes you might have drilled into the walls during your tenancy must be closed, walls are to be returned to their original white colour, should you have received permission to paint at some point.
If you go to https://service.berlin.de/terminvereinbarung/termin/day/ you can book your appointment in advance, prepare for a bit of waiting time.
You will receive a paper original of your contract, furthermore we upload the contract document to the cloud storage, so all parties involved have a full transparency.
4. Payments and Costs
The deposit is to be paid no later than five days prior to the handover of keys, in order for us to confirm the transfer. Please understand that we cannot hand out keys, unless the full amount has been paid. In some cases, you can bring the amount in cash, and you receive a written receipt.
Upon check-out we take meter readings to calculate your usage and check the inventory. If the apartment is in good condition, everything is in place and you did not exceed your allowance, we usually transfer the deposit back within a space of 2-3 weeks.